Support

Email support@bizcomply.ug. Please include your phone number and business name. Never send us your password or PIN.

Common questions

I'm a sales agent and forgot my PIN

Ask the business owner to open Team, tap your name and choose Reset PIN. You'll get an SMS to set a new one.

The customer didn't get the mobile-money prompt

Check the number and network, and that the customer's phone has signal. If it still doesn't arrive, go back and take cash or use your merchant code.

The printer won't print

Make sure Bluetooth is on, the printer is charged and has paper, and that it is paired in your phone's Bluetooth settings. Then print a test page from Settings → Receipt printer.

My receipt says "not a fiscal receipt"

Biz-Comply only prints an EFRIS fiscal receipt after URA confirms it. Until your EFRIS enrolment is verified, receipts are ordinary sales receipts.

I sold while offline

Your sales are saved on the phone and upload automatically when you're back online. Don't sign out until they have uploaded.

How do I delete my account?

See Delete your account.